Promotional Products FAQ: Your Custom Printing Guide

Got promotional products FAQ questions? SL Diversified Printing answers all about custom promotional printing. Enjoy no setup fees and no sales tax on orders shipped outside Arizona. Expect fast 7-10 day production. Email info@sldivprint.com for free quotes!

Table of Contents

• What kind of artwork do I send?
• What is vector art?
• What is raster art?
• What are PMS colors?
• Can you match colors?
• What are proofs?
• What is the order process?
• What are setup charges?
• What are the minimum order quantities?
• Do you provide mock-ups?
• Can you prepare my artwork?
• What is the lead time?
• What is production time?
• Do you offer rush orders?
• How do I check my order status?
• What is your return policy?
• What types of promotional products do you offer?
• Do you offer eco-friendly promotional items?
• What payment methods do you accept?
• Can I see physical samples of your work?
• How do I cancel or change an order?
• What is a bleed in printing?
• Do you charge sales tax?

What kind of artwork do I send?

For your promotional products FAQ, send vector artwork in EPS, AI, PDF, or SVG formats. Fonts must be outlined, and colors should use PMS color matching. Raster files are not accepted. Email info@sldivprint.com for help with no setup fees.

What is vector art?

Vector art uses mathematical paths for crisp, scalable designs in custom promotional printing. EPS, AI, PDF, or SVG files are perfect for logos. Email info@sldivprint.com for custom imprinted products.

What is raster art?

Raster art (JPG, PNG, PSD) is pixel-based and not accepted for custom imprinted products. It blurs when scaled. Use vector formats (EPS, AI, PDF, SVG). Email info@sldivprint.com for details.

What are PMS colors?

PMS (Pantone Matching System) colors ensure precise color accuracy in PMS color matching printing. Each color has a code (e.g., PMS 186 C). We use PMS for consistent branding. Visit Pantone for charts.

Can you match colors?

Yes! Our PMS color matching printing ensures exact brand colors on custom imprinted products. Provide PMS codes or a sample. Email info@sldivprint.com for details, with no setup fees.

What are proofs?

Proofs are digital mock-ups showing your artwork on promotional products. We send them before production for approval. Free revisions included. Email info@sldivprint.com for more.

What is the order process?

Our promotional order process is easy: Submit EPS, AI, PDF, or SVG artwork, approve proofs, confirm order, and receive custom imprinted products in 7-10 days. No setup fees and no sales tax outside Arizona. Call (800) 960-3676.

What are setup charges?

We never charge printing setup fees for custom promotional printing. Screens and plates are free, even for reorders. Save more with no sales tax outside Arizona. Email info@sldivprint.com for quotes.

What are the minimum order quantities?

Minimums vary (e.g., 50 pens, 12 shirts). Check our catalog for details. Bulk orders save more. Email info@sldivprint.com about custom promotional printing minimums.

Do you provide mock-ups?

Yes, free digital mock-ups show your design on promotional products before production. Approve or revise within 24 hours. Email info@sldivprint.com for details.

Can you prepare my artwork?

Need help with artwork requirements for printing? Our team can create or adjust EPS, AI, PDF, or SVG files for $50/hour, with no setup fees. Email info@sldivprint.com your logo for a quote.

What is the lead time?

Promotional products lead time is 7-10 business days after proof approval. Rush options, some in 24 hours, are available. See rush printing or email info@sldivprint.com.

What is production time?

Production time is 7-10 business days after proof approval for most custom imprinted products. Rush options offer 24-hour turnaround on select items. See rush printing.

Do you offer rush orders?

Yes, rush promotional printing is available on select items, some ready in 24 hours. Email info@sldivprint.com or call (800) 960-3676 to confirm rush availability.

How do I check my order status?

Email info@sldivprint.com for order status updates. We notify you at proof, production, and shipping stages. No sales tax outside Arizona.

What is your return policy?

We offer refunds or replacements for defective promotional products within 30 days. Email info@sldivprint.com with order details.

What types of promotional products do you offer?

Our custom promotional printing includes apparel, drinkware, bags, pens, tech gadgets, and awards. Browse our catalog for custom imprinted products with no setup fees.

Do you offer eco-friendly promotional items?

Yes! We offer eco-friendly promotional products like recycled bags, organic cotton shirts, and sustainable inks. Email info@sldivprint.com for green options.

What payment methods do you accept?

We accept credit cards, ACH, and net 30 for approved accounts. Secure checkout for all custom imprinted products. No sales tax outside Arizona. Email info@sldivprint.com.

Can I see physical samples of your work?

Free digital proofs are included. Physical sample costs vary on a per-product basis. For apparel and headwear, especially and whenever possible, we will send first print pictures of the items for approval upon request. Email info@sldivprint.com for custom promotional printing samples with no setup fees.

How do I cancel or change an order?

Cancel or modify orders free before production. Fees apply after. Email info@sldivprint.com or call (800) 960-3676 to update your order.

What is a bleed in printing?

A bleed is a 1/8″ margin beyond the final size for edge-to-edge custom promotional printing. It ensures no white borders. Email info@sldivprint.com for artwork tips.

Do you charge sales tax?

We never charge sales tax on orders shipped outside Arizona, saving you money on custom imprinted products. Email info@sldivprint.com for details.