Frequently Asked Questions

What kind of artwork do I send?
The most preferred type of artwork and the best quality files are vector art files from Adobe Illustrator, CS3 or lower and in an AI or EPS format with all fonts converted to outlines. Other acceptable formats include:
PDFs (Vector based with fonts converted to outline)
TIFF files with fonts converted to outlines (minimum 300dpi)
Corel Draw files with fonts converted to outlines
– Adobe Photoshop files (minimum 300dpi)
QuarkXPress (4.0 or higher) with fonts and all placed files included Low resolution files (JPEG, GIF, BMP) saved from websites or used in documents or presentations work only for embroidered items.
If you need help figuring out which one to send in don’t hesitate to call SL Diversified Printing (800) 960-3676, or email info@sldivprint.com.

What is vector art?
There are two forms of computer art: vector art and bitmap art. Bitmap art is made up of a rectangular grid of pixels created by several dots of color. Vector art is made up of lines, also called paths, with starting and ending points or coordinates. Vector art is preferred over bitmap because images can be re-sized without distortion. When a bitmap is enlarged, each square is becomes larger, resulting in jagged image.
An enlarged bitmap file is jagged. Also called a raster image, bitmap files end in BMP, GIF, JPG, JPEG and PCX. CAPTION:
An enlarged vector image is always smooth. Vector files end in EPS and AI, and sometimes PDF, CDR, PS and WMF.

What if I don’t have artwork?
If your artwork is not available in any of the recommended art files, That’s not a problem at all! SL Diversified Printing has a full service creative team will take whatever you have and make it work it to fit your appropriate specifications FOR FREE.
If you need a logo or artwork designed, a member of our full service creative team will schedule a consultation to discuss your design needs and provide an estimated cost for your project. Our basic design rates begin at $50.00 an hour.

Can you match a specific color?
If not exactly, then so close you will hardly tell the difference. For an exact match, we use standard PMS (Pantone Matching System ®) colors featuring more than a thousand shades and hues with specific, universal color numbers.
Note that it typically costs more to use the specialized PMS inks, and some items cannot be imprinted using PMS colors. If an exact match isn’t necessary, or you’re ordering a product where PMS color processing is not available, we’ll work hard to give you the closest color match possible. Just give us an idea of what you’re going for and we’ll do the rest.
You can view an online Pantone color chart here, but please understand that computer screens vary, and what you see on your screen is almost always different than what you will see in person.

Where do I send my artwork?
After you receive your order acknowledgment email, you can attach your art file and reply to the message. You can also email artwork to info@sldivprint.com or your dedicated Account Manager.

Do you keep my artwork on file?
Yes we do. We are positive that you will have a great ordering experience with SL Diversified Printing so we save your art so reordering (and making new orders) is a snap!

How do I place an order and what happens next?
You can place an order online or by calling (800) 960-3676 to speak with an Account Manager. Placing an order online is fast and easy. If you need assistance, SL Diversified Printing has representatives available Monday-Friday, 8 AM to 6 PM PST to help you with the ordering process.
1. Select any items that you would like to order and add them to your cart.
2. Add items to cart and proceed to checkout.
3. New customers will be required to establish a new account. Returning customers will need to login.
4. Confirm shipping method and ship to address.
5. Upload Artwork
6. Select Payment Type and enter credit card information
7. Proof and Approve the Preliminary Invoice
8. View final Invoice.
9. Once the order process is completed, an experienced Account Manager will contact you via e-mail that your order has been received.
10. Once your order has been received, Your Account manager will review your order and identify any information needed to complete your order.
11. After we receive all the proper information, along with your artwork approval and payment, your Account Manager will send you your order confirmation that includes your order quantity, shipping date and charges.
12. Once your order is shipped, we will forward you your shipping and tracking information.
Please remember that keeping up with your order is easy. During any time of your process, you can always call or e-mail your Account Manager to check the status of your order.

What are set up charges?
Set up charges are charges accessed by our manufacturers for preparing your image/logo for imprint. Those charges vary depending upon the type of imprint being used for your order(s). They include; making dies, screens, and printing plates, or setting up engraving lasers, embroidery machines, etc. Please note that you will not be charged a set up fee when you place an exact re-order of a previous job.

Do you have a minimum order size?
Almost all promotional items require a minimum order. We list the minimum quantity available for purchase for each item on our site.

Are large quantity discounts available?
Yes! Just give us a call at (800), 960-3676 or work with your Account manager, if you need a larger quantity than is listed on our website.

Will I get a proof or sample to approve?
Yes you do. We provide a free “e-proof” (an electronic rendering of your imprinted item) for your approval via email, prior to your order going into production.
We’re happy to produce you a pre-production sample, but please note there may be a charge for this service depending on the item and manufacturer. Please note that this will also delay your production time. Your Account Manager can provide you with all of the details for your order at your request.

What is your typical production lead time?
At SL Diversified Printing, our standard production time is 10 business days (not including holidays), but it really depends on the availability and quality of your artwork, product availability, the order approval process, credit approval (for corporate account status only) and other factors. Expedited services are available for most orders.

How long will it take to get my order?
The entire process, from the time you place your order to the time your order is delivered, is a function of production and shipping.
Production, the time (measured in business days) it takes to produce your item, starts after we receive your final approval. We take great pride in providing accurate production quotes, but you have to consider the shipping method (i.e. ground delivery, overnight, second-day, etc.) to estimate your in-hand date.
For example, if we quote a 10 day production lead time and you choose ground shipping (which takes seven to 10 business days), you will get your order in 17 to 20 business days. It’s important to note that choosing overnight or second-day shipping does not mean you will get your merchandise in one or two days. You must factor in the production lead time first.

What if I have a rush order?
Do you have timelines and deadlines that have to be met? That’s not a problem here at SL Diversified Printing we are solve any issues you might have and get you your products fast ! We have hundreds of promotional items, including drinkware, awards and even apparel, in-stock and ready to produce and ship. Call us at (800) 960-3676 for awesome ideas, Right NOW! 24 hour shipping: Air Shipment is REQUIRED!

How do I track my order status?
It’s easy! Just contact us by email info@sldivprint.com or call (800) 960-3676, provide the order number, and we’ll tell you exactly where your order is in the production process. Once your items are shipped, we’ll forward you the shipper’s tracking number.
How do I create a New Customer Account?

Creating an account with SL Diversified Printing online is easy to do in 4 simple steps
1. Click on checkout
2. Under New Customers click on “Create New Account”
3. Fill in the required fields (ex: E-mail Address, Password, Names, address, country, etc.)
4. Verify your information is correct and then click on the Register Tab.